Dancing Leopard Returns

• To extend your returns timeframe over the festive season, just reach out to our Customer Service team once your order has been placed and request a gift receipt. Please note, we will only be taking gift receipt requests until 23rd December 2024.
• This gift receipt will extend your return period, giving you until 22nd January 2025 to return any unwanted items.
• Orders without a gift receipt will not be eligible for the extended return period and our standard returns policy will apply.

You need to log your return ( https://returnsportal.co/r/dancingleopard )
within 21 days from the dispatch date.

• You then have 14 days, from the date your return was logged, to physically return the item(s).
• You can return your item(s) for a refund or exchange.
• Exchange orders will be sent out to you at no additional cost.
• Please include a hashtag before entering your order number e.g #456789
• If you're returning an exchange, you'll need to include SW- before your order number e.g SW-456789
• If you are returning items from different orders, please log and package them separately to avoid any issues or delays with your return request.

• You have 28 days to send back your return and you will be required to pay for the return postage.
  Your return needs to be sent to -

Dancing Leopard
Unit 1
Masonry Trading Estate
135 Bloxwich Road

Walsall
West Midlands
WS2 8BS
United Kingdom

• Please include a note inside the parcel including your full name, email, order number and items returned.
• You can return items from different orders in the same package but please include all order details on the note.
• Use a standard tracked delivery method to send the items back to us and keep your postage receipt until you receive notification of your refund.
• Clearly label the parcel as 'RETURNS' otherwise the parcel will be subject to further charges upon entry to the UK and will be refused and sent back to you.

• Your parcel won't include any paperwork. Just make sure you've followed our return instructions and our team will be able to locate your order.
• Returned items need to be unworn and with all tags attached.

Returns that are late will be issued a credit note up to 45 days from the dispatch date. We will not accept late returns past 45 days.

• Please be mindful not to transfer any deodorant, make up, tan or perfume onto the item.
• Swimwear should be tried on over clothing and the protective hygiene strip must not be removed to receive your refund.
• Any items which fail our quality control checks will be returned to the customer.
• Received a faulty or incorrect item ? Please let our customer service team know before logging a return and we will aim to get this resolved for you as quickly as possible.

Refunds are processed within 14 working days from receiving your
parcel at our warehouse.

• Returning for a refund ? There is a £2.99 return charge per order, this amount is deducted from your refund.
• Refunds can only be issued back onto the original payment method.
• Your original delivery charge is not refunded unless an item received was faulty, incorrect or delivery was delayed on our next day service.
• If you receive a credit note for a late return, this must be used within 30 days from the issue date.
• EORI number -GB179073970000

• Once your parcel has made its way back to our warehouse, you'll receive an email from us confirming its return, and your exchange will then be dispatched within 7 working days. Please remember that exchanges are subject to availability.