Returns

Please find detailed returns information - here

Returns charge

Just to let you know, from 31.07.2024, our returns charge will be updated from £1.99 to £2.99.

As an independent business, we've had to make this difficult decision to protect our future.

Returns for exchanges are still free.

Thank you so much for your understanding and continued support 💗

Important information

Just so you know, you have 21 days from the dispatch date to log your return. You then have a 14 days from the date logged to return your unwanted item(s).

Please bear in mind that If you return outside of this period we offer a credit note for any return received up to 45 days after the delivery date (Your credit note must be used within 30 days from the issue date).

Returns received after this time will be returned to the customer.

Therefore, please take extra care when trying your item(s) on. Item(s) will only be fully refunded if returned in the same condition as received, with the original tags still attached.

We do not refund the delivery charge from your order unless it is incorrect, faulty, or delayed if you selected next day delivery.

How do I log and create my return? (UK Customers only) 

We do not send out a returns label in your parcel, please follow the instructions below to complete your return;

To log your return and process your free returns label, please click the link or paste the URL into your browser:
https://returnsportal.co/version-live/r/dancingleopard

Please make sure to fill out all the fields correctly. There will also be information on how to exchange your item or receive store credit.

How do I make a return from outside of the UK

Include your name, order number, email, and reason for return in your package.

Send returns to:

Dancing Leopard
Unit 1
Masonry Trading Estate
135 Bloxwich Road
Walsall
West Midlands
WS2 8BS
United Kingdom

Use a tracked delivery method and label the parcel clearly as 'RETURNS'.

Keep tracking details and receipts for your reference.

How long does it take for my refund to be processed?

Please allow up to 14 working days from your parcel being delivered to our warehouse.

You'll receive a notification once your refund is processed.

Can I exchange my order?

Yes, you can! Simply follow the link below, follow the instructions and submit your exchange request -

https://returnsportal.co/version-live/r/dancingleopard

Exchanges will be shipped out within 14 working days from your parcel being delivered to our warehouse.

Returns Terms & Conditions

Your Dancing Leopard item will have been fitted with a "Do Not Remove Triangle" that must still be attached and not tampered with in any way or your return and refund will be refused and the item shipped back to you.

*IMPORTANT - All customer returns will undergo a thorough inspection, if an item(s) is returned in a non saleable condition, we reserve the right to refuse a refund or exchange request and ship any non saleable item(s) back to the customer. This policy does not affect the customer's statutory rights relating to cancelling an order or returning faulty or unwanted item(s) under the consumer protection (distance selling) regulations and further details on customer statutory rights can be found at the local trading standards department or Citizens Advice bureau.

*Please take care when trying your item(s) on. Item(s) will only be fully refunded or exchanged if returned in the same condition as received, with the original tag still attached. Please avoid make-up transfer marks and distinctive, strong smells, and remove all jewellery to prevent possible snagging when trying item(s) on. Unfasten all buttons or zips in order to step into the garment, avoid pulling garments over your head and take care when handling delicate fabrics to prevent any damage. Bodysuits & Swimwear should always be tried on over underwear and the protective hygiene strip must not be removed and still intact if you wish to return. If a garment includes a belt, and it is returned without the belt then the refund will be refused and the item will be immediately shipped back out to you.

How to place an order

How do I place an order?

Step 1 - Browse and shop our vast range of items.You can search our website by Category, Trend, Prints and Size or you can just navigate our website using the menu and drop downs.

Step 2 - To view a product, simply click on any picture to see an enlarged view and other details including a description & sizes. 

Step 3 - Select a size, if your size is greyed out this means it is out of stock. Here you can choose to use our “Notify Me When Available” option to receive a message when your size is back in stock.

Step 4 - Once you have added all of your items to your bag, you simply need to click ‘Checkout’ and follow the steps.

Orders

Has my order gone through?

Once you have placed your order, you will receive an automated ‘order confirmation’ email within 1 hour, which will include all of the items that you have ordered and expected delivery dates. You will only receive this email if you have a valid email address registered to your account. 

If you do have a valid email address registered to your account and you haven’t received an order confirmation email, please check to ensure that the email has not been filtered into your ‘junk’ folder.

 I did not receive my new customer discount code.

If you cannot find your new customer discount code please check your junk mail section as we are often filtered here. If you still cannot find it please contact us at customer services and we will be more than happy to help.

 Can I track my order?

Once you have received your order confirmation you should your tracking details and can use these to trace your parcels journey from us to you. Simply visit https://www.royalmail.com/track-your-item#/ and input your 13 digit tracking code. (usually beginning with 2 letters and then followed by 9 numbers and finally 2 more letters usually GB)

Delivery

How long does delivery take and what is the cost? 

Standard shipping within the UK is £2.99 and we allow 2-5 working days for your order to be delivered, in most cases it will arrive quicker. As soon as your parcel is on its way, Royal Mail will provide you with a tracking code, allowing you to track its whereabouts via their websites.

Please note: We do not ship during bank holidays so please take this into account when placing your order

Do you offer next day shipping?

Yes, we do – this cost of this is £4.99 and the cut off time is 3pm (on weekdays only). So as long as we receive your order before 3pm and you choose the next day option at checkout you should receive your order the following day.

Please note: All orders placed after 3pm on Friday, will not be processed until the following working day.

Can I change my delivery address/ order details?

If you need to amend your shipping address/order details please contact our customer service team at your earliest convenience and title your query “URGENT - with the reason for the urgency” we will try our utmost to make such amendments for you. If your order has already been packed and shipped it will be delivered to the original shipping address provided, we cannot be held accountable thereafter, should any issues may occur due to the incorrect information provided.

Which courier do you use?

We predominantly use Royal Mail tracked 48 for all standard shipping orders, however, on occasion we use DPD or DHL.

Do you ship outside of the U.K?

Yes, we do. Please find our international delivery rates below:

Orders placed with Royal Mail

Europe - £8
Rest of the world - £12

Unfortunately, we are unable to ship to PO Box addresses.

International orders

International Delivery Charges:

Orders placed with Royal Mail

Europe - £8
Rest of the world - £12

Orders placed with DPD

Europe - £12
Rest of the world - £15

International Delivery:

For our cherished international customers, as you know Brexit has changed the way in which send and receive goods from EU countries.

We have now updated how we collect taxes to ensure you have the best possible experience shopping with us.

For all orders under €150, prices are inclusive of VAT. For orders over €150 you may be charged your local VAT and import duty rate. Please note €150 is inclusive of delivery fees.

The rest of the world orders will be charged a price excluding VAT, which are the prices you see whilst browsing the site and at checkout - all of the rest of the world orders will be subject to your local VAT and import duty rate.

For our UAE customers, please input your UAE contact number at the checkout stage so that our delivery partner can contact you with any updates.

We would ask you to take this into account when ordering and to contact us on customer services if you need any further advice.

International returns:

Please note that we do not offer currently free International returns, and a free returns label is not included for international shipments.

You can return your order using a standard trackable postal service and you will need to cover the cost of postage.

Please fill out the customs information accurately and mark clearly that the parcel is a return, failure to do so will see the parcel returned to sender and it will not reach us.

Please note that we are unable to deliver to PO box addresses.

Klarna Payments

Choosing Klarna at checkout

“In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.”

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

-  Pay Later 30

-  Pay in 3 instalments

-  Pay Now

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Refunds

Returns charge

If you're returning any item(s) for a refund, we have a £2.99 returns charge. This charge is per order and will be deducted from your refund.

How long does it take for my refund to be processed?

We do allow up to 14 working days from your parcel being delivered to our warehouse to complete the refund process. When we have processed your return we will send you a notification letting you know the details of the refund.

I have not received my refund?

If you haven't received your refund after 14 working days from your parcel being delivered to our warehouse, please contact us at customerservice@dancingleopard.co.uk. We'll be happy to help.

What happens if I get a refund sent to a cancelled card or a closed bank account?

In some cases, you may have cancelled or closed your card in the time since the purchase was made. If this has occurred, you will need to contact your card issuer or bank to locate the returned funds and ensure that they are properly paid out to you.

If your financial institution requires details about the refund, including specific date, time, and amount, you can get in touch with us here and ask for your refund confirmation.

Product Info

Images on site.

We try to edit our photos to show the garments as life-like as possible, but please bear in mind that the actual colour may vary slightly on occasion dependent on your monitor or phone device. We cannot guarantee that the colour you see accurately portrays the true colour of the product and apologies for any confusion and disappointment this may cause.

How tall is your model?

Our gorgeous model Sarah is 5'7 and wears a size XS or 6.

Do you restock sold out products?

In most cases we do, although we do phase out products to make room for new ones (our headquarters is quite small!). If you select your size and hit the "NOTIFY ME WHEN AVAILABLE" we will email you as soon as your size is restocked.

I am between sizes – which one should I choose?

The majority of our styles are true to UK sizing, and we advise you to purchase your usual size unless specifically stated in the style description advertised on our website.

For some of our looser fit garments, our sizing runs from S-L, with the following sizing structure

S: UK 8-10

M: UK 12-14

L: UK 16-18

If you are between sizes our advice is to go a size down if you would like the item to be more fitted and go up a size if you prefer a more relaxed fit.

Promotions

CODE REDEMPTION

Please note that discount codes are not redeemable against sale or special priced items.

A LITTLE SOMETHING FOR BLUE LIGHT CARD HOLDERS.

We would like to take this opportunity to thank you ALL for your continued selflessness, support and heroic ways - we are forever grateful.

We are proud to be listed on the @bluelightcard website, offering all of our dedicated and hardworking emergency service staff a 10% discount code.

If you have a Blue Light Card, please visit www.bluelightcard.co.uk to access the code which can be entered during checkout.

Thank you for everything you do to keep our country and the vulnerable safe.

NEW CUSTOMERS - SIGN UP TO OUR EMAILS TO GET 10% OFF

Donate To The Salvation Army

We’re so excited to announce that you can now send your donations of pre-loved clothes, accessories and shoes directly to The Salvation Army through our website. Plus, when your donation is received, we’ll send you a 10% off code to say thank you.

START YOUR DONATION

How do I donate?

Step 1: Clear out your wardrobe and choose at least four items you’d like to donate. Items so not have to be purchased from Dancing Leopard, it can be any unwanted clothing, shoes or accessories, from any brand.

Step 2: Click the link below to start your online donation.

Step 3: Enter your details.

Step 4: Choose a delivery service and a convenient drop off location. 

Step 5: Make sure that your donation meets the height and weight requirements of your selected courier. You can send your parcel in any mailing bag, old or new.

Step 5: Download the QR code and drop off your parcel.

Step 6: When your donation has been received, we’ll send you a 10% off discount code.

START YOUR DONATION

100% of the profit made from your donation will be donated to The Salvation Army charity to help them transform lives. Thank you so much for making a difference.

Career & Corporate

How can I apply for a role with Dancing Leopard?

For any future career opportunities please see our blog section. We post all potential up and coming roles on our blog. Please do send your CV to joinus@dancingleopard.co.uk too!

How can we collaborate with or feature Dancing Leopard?

If you are interested in collaborating with us or featuring us in media then feel free to drop us a message on collaborate@dancingleopard.co.uk and one of our Marketing Department will get back to you.

Do you offer wholesale?

If you wish to register your interest to be a Dancing Leopard stockist please contact wholesale@dancingleopard.co.uk.

Contact us

If you have a query that wasn't covered in the above topics please contact us at:

customerservice@dancingleopard.co.uk

For blogger/ press enquiries please contact:

 collaborate@dancingleopard.co.uk

To apply to join our wholesale programme please email:

 wholesale@dancingleopard.co.uk